FAQ
Are artworks heavy?
No, they're quite light.
Can artwork get damaged or cracked during transport?
No, our artworks have never been damaged because we pack them very securely.
What payment methods are available?
We accept American Express, Mastercard, Visa, Apple Pay. Bank transfer can be made on request.
Do you ship to my country?
Yes, we ship worldwide.
What are the delivery costs?
Delivery costs are calculated at checkout due to the complexity of artwork size & package.
How quickly will my order be shipped?
Items that are in stock are usually packed and shipped within 2-4 business days.
When will I receive my tracking number?
You will receive your tracking number once your order is packed.
How can I track my order?
You can track your order using the link provided via email.
When will my order be delivered?
Your order should arrive within 2-5 business days, depending on destination.
What delivery carriers do you use?
We ship with DHL Express and DPD.
Can my company make a VAT-exempt payment in the EU?
Yes, your company can make a VAT-exempt payment. Please inform us in advance so we can issue an appropriate invoice for you. Payment can then be made via bank transfer.
What should I know about customs and import fees before ordering?
Please be aware of potential customs, import fees, or taxes which may apply to orders shipped outside the European Union. These charges are the customer's responsibility and vary by country.
How do you ensure the accuracy of your product photos, and what might alter their online appearance?
We strive for accurate product depictions through objective photography in natural daylight and specific angles. However, screen variations and lighting changes can affect color perception.
Does the artwork come ready to hang, and is an installation kit included?
Our artworks arrive "ready to hang," pre-stretched on a wooden frame. Large pieces and miniatures also include screws, hangers, and wire for easy installation, although they can be hung directly on the frame without these extras.
How commission process works?
We accept commissions for all our art series.
We will collaborate with you to create a one-of-a-kind artwork. This process involves gathering inspiration from your space and previous works by Valeria to create a visual reference. Remember, no two pieces are alike, and for your commission, you will receive a unique Carrara piece.
During the creation of your commission, we offer technical drawings and mood boards to ensure that your wall art project will fit your space perfectly.
Commissions typically take about 2-3 months to complete. We will stay in touch with you throughout the process, sharing behind-the-scenes photos so you can follow along with the creation process.
Can I cancel my order?
You can cancel your order within a 24-hour window, except for sale items and commissioned pieces.
Other questions?
If you have any other questions just contact us at info@carrara.studio or send us direct message at @carrarastudio Instagram profile and we will help you as soon as possible.